Soniclean offers a 30 day return window from the date that the purchase was made. Soniclean does not offer free return shipping for any product listed on www.mysoniclean.com. Merchandise that has been excessively worn, used, or altered will not be accepted for return or exchange. All products must be returned in original packaging to qualify for refund. Merchandise showing malicious physical damage is not covered under this policy.
Unless otherwise stated, Shipping and Handling – Standard Delivery Time 7-10 Days – Standard Delivery Time 7-10 Days charges are not refundable. You shall bear all expenses related to shipping charges on machines and/or parts.
Additionally, we cannot provide refund payments for purchases made through PayPal. Refunds for purchases made through PayPal will be made either through credit-card refund or bank check, and receipt of the refund may be delayed. Please contact our customer service representatives to obtain further PayPal refund assistance.